Casino Guru takes your privacy very seriously. This privacy policy applies to members and visitors from Bangladesh and casinoguru.click Applies to the website and its associated mobile applications.
This document outlines what information Casino Guru collects, why it is collected, how it is kept secure, and what rights you have. By continuing to use the site, you are considered to have consented to this policy.
This policy is written in clear, simple language with Bangladeshi users in mind. If any part is unclear, reach out to the Casino Guru support team — they're happy to answer all your questions.
This privacy policy was last updated on 15 January 2026. Members will be notified by email of any major changes.
What Information Do We Collect?
Casino Guru only collects information that is strictly necessary. No excessive or irrelevant data is requested. A breakdown of the two categories of data is provided below.
Information you provide directly:
- Personal Identification Information: Full name, date of birth, and national ID number (required for KYC).
- Contact Information: Mobile number, email address, and home address.
- Payment information: bKash/Nagad number and bank account details (used solely for payment processing).
- KYC Documents: A photo of your passport or NID (for identity verification, required only for withdrawals).
Automatically Collected Information:
| Data Type |
Example |
Collected? |
Purpose |
| Device Information | OS, browser, screen resolution | Yes | Enhanced Experience |
| IP Address | Geographic location (country level) | Yes | Security & Legal Compliance |
| Browsing Data | Pages visited and time spent on each | Yes | Service Improvement |
| Gaming History | Games played, wins and losses | Yes | Responsible Gaming |
| Transaction Details | Deposit and withdrawal times and amounts | Yes | Financial Security |
| Credit Card Number | Full Card Details | No | Not Applicable |
Why is this information collected?
Casino Guru uses your information only for specific, defined purposes. Your data is never used beyond those stated purposes.
- Account Management: To handle registration, login, identity verification, and account security.
- Payment processing: To process deposits and withdrawals and to prevent fraud.
- Gaming services: For tracking game access, recording results, and RTP-related analysis.
- Responsible Gaming: To monitor gaming habits and identify signs of excessive gaming.
- Legal Obligations: To comply with AML (Anti-Money Laundering) and KYC regulations.
- Contact: To send important account updates and security notifications.
- Personalized Experience: To recommend games and offers tailored to your preferences (you can turn this off).
You can opt out of marketing emails or SMS at any time from your profile settings.
Who May Your Information Be Shared With?
Casino Guru does not sell, rent, or share your information with third parties for advertising purposes. Only limited data sharing may occur in the following cases.
- Payment Processors: With payment gateway providers including bKash, Nagad, and Rocket — solely to process transactions.
- Game Providers: Game providers such as Pragmatic Play and Evolution Gaming receive only the minimum data necessary to operate their games.
- Licensing Authority: International gaming licensing authorities may access data for audit purposes when required.
- Legal Obligations: Data may be disclosed in response to a court order or a lawful request from an investigative authority.
- Technology service providers: Cloud hosting and cybersecurity providers who are bound by strict confidentiality agreements.
Casino Guru ensures that all third-party data recipients comply with international data protection standards and are strictly prohibited from reselling your information under any circumstances.
Casino Guru uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. The types of cookies used are outlined below.
Essential Cookies
Login sessions, security tokens – required to keep the site running
Always On
Performance Cookies
Page loading speed and error detection
Enabled by Default
Functional Cookies
Remembering language preference, dark mode, and recently played games
Enabled by Default
Analytics Cookies
Analysis of popular games and user behaviour
Enabled by Default
Marketing Cookies
Showing personalized ads and offers
Optional
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.
Casino Guru uses industry-leading technology to protect your data — security measures equivalent to those of a major international bank.
- 256-bit TLS/SSL Encryption: All data transfers are secured with full encryption.
- Firewall & IDS: Advanced firewall and intrusion detection systems are active 24/7.
- Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
- Server monitoring: Unusual server activity is monitored in real time.
- Regular security audits: Independent third-party security experts conduct regular audits.
- Data Backup: Regular backups are maintained across multiple secure locations.
If any suspicious activity is detected on your account, Casino Guru will immediately notify you via SMS and email and temporarily secure your account.
Every Casino Guru member has the following rights over their personal data. To exercise any of these rights, please contact the support team.
Right to Access
You can request a full list of the data we hold about you.
Right to Rectification
You may request corrections or updates to any inaccurate or outdated information.
Right to erasure
After your account is closed, you may request that all your data be deleted, provided there are no outstanding legal obligations to retain it.
Right to Restrict Processing
You can request to opt out of having your data used for marketing or analytics purposes.
Data Portability
The right to receive a copy of your data in a machine-readable format.
Right to withdraw consent
The right to withdraw any consent given at any time (e.g. marketing).
Casino Guru will respond to rights requests within 30 days of receipt. Complex cases may take up to 60 days.
Casino Guru's services are intended exclusively for users aged 18 and above. We do not knowingly collect information from minors.
Age verification is carried out at registration. If a minor creates an account using false information and this comes to Casino Guru's attention, the account will be closed immediately and all collected data will be deleted.
A note for parents – if Casino Guru is accessed on a shared family device, please use parental control software and ensure your children cannot access your account.